2014年6月26日星期四

S90-19A Exam Dumps, S90-04A Free download, S90-09A Exam Questions

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Exam Code: S90-19A
Exam Name: Advanced SOA Security
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NO.1 Service A is an entity service with a functional context dedicated to invoice-related processing. Service
B is a utility service that provides generic data access to a database.
In this service composition architecture, Service Consumer A sends a SOAP message containing an
invoice XML document to Service A (1). Service A then sends the invoice XML document to Service B (2),
which then writes the invoice document to a database.
The data model used by Service Consumer A to represent the invoice document is based on XML
Schema A. The service contract of Service A is designed to accept invoice documents based on XML
Schema B. The service contract for Service B is designed to accept invoice documents based on XML
Schema A. The database to which Service B needs to write the invoice record only accepts entire
business documents in Comma Separated Value (CSV) format.
Due to the incompatibility of the XML schemas used by the services, the sending of the invoice document
from Service Consumer A through to Service B cannot be accomplished using the services as they
currently exist. Assuming that the Contract Centralization pattern is being applied and that the Logic
Centralization is not being applied, what steps can be taken to enable the sending of the invoice
document from Service Consumer A to the database without adding logic that will increase the runtime
performance requirements of the service composition?
A.Service Consumer A can be redesigned to use XML Schema B so that the SOAP message it sends is
compliant with the service contract of Service A. The Data Model Transformation pattern can then be
applied to transform the SOAP message sent by Service A so that it conforms to the XML Schema A used
by Service B. The Standardized Service Contract principle must then be applied to Service B and Service
Consumer A so that the invoice XML document is optimized to avoid unnecessary validation.
B.The service composition can be redesigned so that Service Consumer A sends the invoice document
directly to Service B. Because Service Consumer A and Service B use XML Schema A, the need for
transformation logic is avoided. This naturally applies the Service Loose Coupling principle because
Service Consumer A is not required to send the invoice document in a format that is compliant with the
database used by Service B.
C.Service Consumer A can be redesigned to write the invoice document directly to the database. This
reduces performance requirements by avoiding the involvement of Service A and Service B. It further
supports the application of the Service Abstraction principle by ensuring that Service Consumer A hides
the details of the data access logic required to write to the database.
D.None of the above.
Answer:B

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NO.2 Service A is an entity service with a functional context dedicated to invoice-related processing. Service
B is a utility service that provides generic data access to a database.
In this service composition architecture, Service Consumer A sends a SOAP message containing an
invoice XML document to Service A (1). Service A then sends the invoice XML document to Service B (2),
which then writes the invoice document to a database.
The data model used by Service Consumer A to represent the invoice document is based on XML
Schema A. The service contract of Service A is designed to accept invoice documents based on XML
Schema B. The service contract for Service B is designed to accept invoice documents based on XML
Schema A. The database to which Service B needs to write the invoice record only accepts entire
business documents in Comma Separated Value (CSV) format.
Due to the incompatibility of XML schemas used by the services, the sending of the invoice document
from Service Consumer A through to Service B cannot be accomplished using the services as they
currently exist. Assuming that the Contract Centralization and Logic Centralization patterns are being
applied, what steps can be taken to enable the sending of the invoice document from Service Consumer A
to the database without adding logic that will increase the runtime performance of the service
composition?
A.The Data Model Transformation pattern can be applied so that the invoice document sent by Service
Consumer A is transformed into an invoice document that is compliant with the XML Schema B used by
Service A. The Data Model Transformation pattern can be applied again to ensure that the invoice
document sent by Service A is compliant with XML Schema A used by Service B.
B.The service composition can be redesigned so that Service Consumer A sends the invoice document
directly to Service B. Because Service Consumer A and Service B use XML Schema A, the need for
transformation logic is avoided. This naturally applies the Service Loose Coupling principle because
Service Consumer A is not required to send the invoice document in a format that is compliant with the
database used by Service B.
C.The Standardized Service Contract principle can be applied to the service contract of Service A so that
it is redesigned to use XML Schema A. This would make it capable of receiving the invoice document from
Service Consumer A and sending the invoice document to Service B without the need to further apply the
Data Model Transformation pattern.
D.None of the above.
Answer:C

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NO.3 The Client and Vendor services are agnostic services that are both currently part of multiple service
compositions. As a result, these services are sometimes subjected to concurrent access by multiple
service consumers.
The Client service is an entity service that primarily provides data access logic to a client database but
also provides some calculation logic associated with determining a client's credit rating. The Vendor
service is also an entity service that provides some data access logic but can also generate various
dynamic reports.
After reviewing historical statistics about the runtime activity of the two services, it was discovered that the
majority of concurrent runtime access is related to the processing of business rules. With the Client
service, it is the calculation logic that is frequently required and with the Vendor service it is the dynamic
reporting logic that needs to be accessed separately from the actual report generation.
Currently, due to the increasing amount of concurrent access by service consumers, the runtime
performance of both the Client and Vendor services has worsened and has therefore reduced their
effectiveness as service composition members. What steps can be taken to solve this problem without
introducing new services?
A.The Rules Centralization pattern can be applied by extracting the business rule logic from the Client
and Vendor services and placing it into a new Rules service. This will naturally improve the runtime
performance of the Client and Vendor services because they will no longer be subjected to the high
concurrent access of service consumers that require access to the business rules logic.
B.The Redundant Implementation pattern can be applied to the Client and Vendor services, thereby
establishing duplicate implementations that can be accessed when a service reaches its runtime usage
threshold. The Intermediate Routing pattern can be further applied to provide load balancing logic that
can, at runtime, determine which of the redundant service implementations is the least busy for a given
service consumer request.
C.The Rules Centralization pattern can be applied together with the Redundant Implementation pattern to
establish a scalable Rules service that is redundantly implemented and therefore capable of supporting
high concurrent access from many service consumers. The Service Abstraction principle can be further
applied to hide the implementation details of the Rules service.
D.None of the above.
Answer:B

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Exam Code: S90-01A
Exam Name: Fundamental SOA & Service-Oriented Computing
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NO.1 The scope and size of different service inventory architectures can vary.
A. True
B. False
Answer:A

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NO.2 Which of the following statements is false?
A.The Contract Centralization pattern positions the service contract as the official entry point into the
service logic.
B.The Contract Centralization pattern can impose performance overhead and requires the use of design
standards.
C.The application of the Contract Centralization pattern enables access to underlying service resources
through the use of secondary or unofficial technical contracts.
D.The Decoupled Contract pattern supports the application of the Contract Centralization pattern.
Answer:C

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NO.3 Which of the following statements is false?
A.Widespread use of the Messaging Metadata pattern can be seen in the emergence of many WS-*
extensions that define industry standard SOAP header blocks that carry metadata.
B.Messaging frameworks and technologies need to provide support for the reading and writing of
message headers or properties in order to fully support the application of the Messaging Metadata
pattern.
C.The Messaging Metadata pattern is not applicable to situations where the message sender and
receiver need to participate in stateful or conversational message exchanges.
D.The Messaging Metadata pattern can support the application of patterns such as Intermediate Routing
by supplementing messages with activity-specific metadata.
Answer:C

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NO.4 Which statement regarding intermediate routing is true?
A.The application of the Intermediate Routing pattern is suitable for handling message routing
requirements that are dynamic in nature and difficult to anticipate in advance.
B.The application of the Intermediate Routing pattern is suitable for handling pre-determined message
paths with fixed routing requirements that cannot be changed at runtime.
C.The application of the Intermediate Routing pattern tends to improve runtime performance when
compared to an approach whereby routing logic is embedded within individual services.
D.None of these statements are true.
Answer:A

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NO.5 The Reliable Messaging pattern requires:
A.the use of standardized service contracts in order to enable message atomic transaction details to be
carried in the message header
B.a framework for temporarily persisting messages and issuing acknowledgements
C.the application of the Official Endpoint pattern in order to enable acknowledgement features
D.a framework capable of bridging disparate messaging protocols in order to exchange schemas
between compatible services
Answer:B

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NO.6 A service agent has a technical contract that allows it to be explicitly invoked by service consumer
programs.
A. True
B. False
Answer:B

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NO.7 Assuming the Reliable Messaging pattern is successfully applied, which of the following statements is
correct?
A.A service agent intercepts and stores a message from the service consumer. The service agent then
returns an acknowledgement back to the service consumer. Next, the service agent forwards the
message to the service and when it receives an acknowledgement back from the service, it deletes the
message.
B.A service agent intercepts and stores a message from the service consumer. The service agent then
forwards the message to the service. Next, the service agent receives an acknowledgement from the
service, which it returns to the service consumer. Finally, the service agent deletes the message and
related acknowledgements.
C.The service consumer stores the message and forwards it to a service agent, which issues an
acknowledgement back to the service consumer. The service agent then forwards the message to the
service and when it receives an acknowledgement from the service, the service agent informs the service
consumer so that it can delete the message and the acknowledgement.
D.None of the above.
Answer:A

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NO.8 Each service composition within a service inventory shares the same service composition architecture.
A. True
B. False
Answer:B

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2014年6月25日星期三

132-S-916 Free download, 132-S-712.2 Dumps PDF, 132-S-708-1 Real Dumps

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NO.1 Which two telemarketing situations would merit greater than a 2:1 line to agent ratio? (Choose two.)
A.using unconfirmed contact data
B.using one of the call blending solutions
C.using unsolicited calling lists (cold calling individuals)
D.calling customers with multiple contact numbers (home, business, etc.)
Answer:A C

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NO.2 Your customer has a group of agents that handle clerical and other duties and who handle calls only
when needed. A supervisor notifies these agents when they need to answer calls because calls are
queueing or being abandoned. However, the response is often too late to be of much help and the result
is many abandoned calls. Which Avaya Proactive Contact feature meets this customer's needs?
A.Virtual Agent
B.Person to Person
C.Intelligent Call Blending
D.Native Voice & Data Transfer
Answer:B

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NO.3 When using the Avaya Solution Designer tool, the License Quantity for Agent Connections should be
equal to the total number of _____.
A.agents in a typical shift
B.simultaneous headset connections
C.inbound lines purchased by the customer
D.outbound lines purchased by the customer
Answer:B

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NO.4 Which feature meets the needs of customers who want to run jobs that play messages to both phones
answered by live customers and phones answered by answering machines?
A.Autowrap
B.Virtual Agent
C.Agent Blending
D.Managed Dialing
Answer:B

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NO.5 What is Update Time?
A.the time period that begins when the agent greets the customer and ends when the customer hangs up
B.the time period that begins when the customer hangs up and ends when the agent releases the
customer record
C.the time period that begins when the agent releases the customer record and ends when the agent
receives the next call
D.the time period that begins when the customer first tells the agent pertinent information and the agent
records it and ends when the agent releases the record
Answer:B

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NO.6 You are using the Avaya Solution Designer. What is the correct input on the ACD line on the Predictive
Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent Blending
with one ACD?
A.leave line blank
B.type in the number 1
C.leave line at the default (0)
D.type in the ACD brand name
Answer:C

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NO.7 Which tool is new to the Editor Application in the Avaya Proactive Contact Supervisor software?
A.verification of jobs
B.record selection reports
C.messages files and scripts
D.IVR fields in record selections
Answer:C

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NO.8 The Avaya Proactive Contact access server provides which two functions within the system? (Choose
two.)
A.connects calls to agents
B.manages the internal LAN
C.serves as a dial-in point for access to the digital switch and CPU
D.is the interface that supervisors and agents use on their computers
Answer:B C

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NO.1 A technician has installed a now Avaya Aura Viewer server and configured It to store data coming from
five different Avaya Aura Contact Recording (Avaya CR) systems. The technician has created just a query
for testing functionality and is able to retrieve calls and play them. The customer was called for
information but they notice that there are no calls associated to one of the Avaya CRs (name ver2).
What are two possible causes of this problem? (Choose two.)
A. The query has not been released to Server2.
B. Server2 is a standby recorder for one of the other Avaya CRs, so it did not record any calls ' time
intervals the query was fun.
C. Server2 was not included as a "Capture Platform" into the Viewer Administration page.
D. Grant rights were not granted to the customer for Server2.
E. Server2 was not included as a "Location" in the Viewer Administration page.
Answer: AC

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NO.2 A technician has successfully installed the Avaya Aura Quality Monitoring (Avaya QM) software on a
client site, and needs to configure the Software. What needs to be configured at level1?
A. Switches
B. Data Connections
C. Servers
D. Sites
Answer: D

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NO.3 A technician is installing Avaya Aura Viewer on a large customer site with 500 recording channels. The
customer has an existing SQL database that they want to use. What would be the correct option for this?
A. Put the database and Viewer on the same server.
B. Put the Viewer on a separate server.
C. Put the Avaya Contact Recording Master (with no IP recording), the TDM Recorder, the database and
the Viewer on the same server.
D. Put the database, the Viewer, and the Avaya Aura Archive on the same server.
Answer: B

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NO.4 A technician has successfully installed the Avaya Aura Quality Monitoring (Avaya QM) software on a
client site, and needs to configure the software. The Avaya QM solution is being deployed as a single
server solution. As part of the configuration the Voice Cards must be specified.
Which kind of voice card should be created?
A. Dialogic D/240JCT
B. Dialogic D/82JCT
C. VR1000
D. Dialogic DSE DL-300x
Answer: B

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NO.5 A technicianhas finished installing an Avaya Aura Archive system thathas been addedto an
existingsolution, consisting of three Avaya Aura Contact Recording(Avaya CR) servers and one Avaya
AuraViewer system. Before startingthe Archive, what can be done toensure that calls canbe archived?
A. fromAuraarchive server, ping each of the Avaya CR servers by means of the name configured inthe
"Machine Name"fieldinthe"Capture Platform Information" windowinside theViewerapplication.
B. FromArchiveserver, ping each Avaya CR servers by means oftheirIp-addresses.
C. Check thatthe EWareCalls databasewas createdduring archive installation.
D. Verify from the"Recorder Status/Server" window on the AvayaCR thatthe "Linkto Viewer" field
isshowing "UP".
Answer: A

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NO.6 While waiting to activate an Avaya Aura Contact recording (Avaya CR) license, some tests are run with
the five-day license. Once the full license is obtained, what is the path to update the Avaya CR to the full
license?
A. System > License > Change License
B. System > Manage Users > Change License
C. General Setup > Recorder > License
D. General Setup > Recorder > Key Management Server
Answer: A

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NO.7 You have just installed one Avaya Aura viewer system and have made some test calls that appear to
have been recorded successfully by the Avaya Aura Contact Recoding (Avaya CR) system. While being
recorded, one of the test calls was put on and then taken of hold. When you run a query using Avaya CR
"Search and replay" you expect to __________ and when you run a query from Viewer, in the Viewer
query Results Windows you expect to _______ for the same call.
A. see two segments which can be connected by means of Universal Call ID (UCID) and you will have to
listen to two audio files; see only one segment and you will hear only one audio file playing the whole
conversation
B. see two segments which can be connected by means of UCID and you will have to listen to two audio
files; see two segments and you will hear two audio files playing
C. see one segment and you will hear one audio file that stops playing right after the call has b-put on hold;
see only one segment and you will hear only one audio file playing the whole conversation
D. see two segments which can be connected by means of UCID and you will have to listen to two audio
files; see only one segment and you will hear only one audio file stopping right after the call has been put
on hold
Answer: A

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NO.8 A technician has just installed an Aura Contact Recording (Avaya CR) system that uses Station Bulk
Recording, the customer has provided the list of extensions, login IDs and skills that need to be recorded,
and the technician wants to try one first to validate the configuration.
Which statement describes how to verify that the system is configured correctly.?
A. Add one of the agent login IDs in the table "Station to be Recorder" under "Operation/Station Bulk|
Recording". Then verify from Recorder Status/Ports that one the recorder ports has been assigned to the
extension where the agent is logged in, and that the state shows "Connected".
B. Add one of the extensions in the table "Station to be Recorder"under "Operation/Station Bulk
Recording". Then verify from Recorder Status/Ports that one of the recorder ports has been assigned to
the extension, and that the state shows "Connected".
C. No extensions in the system need to be configured as they will automatically be picked up by the
system, once the field "Filter Calls by VDN and/or Skill Hunt Group" under Operation/ Station Bulk
Recording" has been populated with the skills provided.
D. Add one of the extensions in the table "Station to be Recorder" under "Operation/Station Bulk
Recording". Then verify from Recorder Status/Ports that one of the recorder ports has been assigned to
the extension, and that the state shows "Idle".
Answer: B

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NO.1 A technician is planning to implement a single IP telephony node for a Co-Resident
Communication
Server (CS) 1000E system at release 7.0 Which components can be configured within the
node?
A. Virtual trunk gateways, virtual loops, Personal directory, IM and presence publisher
B. SMRN for MAS, SIP Line Gateway, Personal Directory
C. IP Media services, SIP Line Gateway, Personal directory, SIP Gateway
D. SIP Line Gateway, TPS, Personal directory, AML link, Voice gateway codecs
Answer: C

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NO.2 A CUSTOMER WITH A Communication Server (CS) 1000E Rls. 5.5 with two IPMGs is
upgrading their
system to release 7.0 The upgraded system will have two IP Media Gateways Which two
statements are
true regarding DSP resources for the IP Media Gateways in the upgraded system? (Choose
two)
A. DSP resources are no longer required for inter-IPMG calls
B. DSP resources are localized to a particular IPMG where the DSP resource is located
C. DSP resources are considered system resources and are not localized to a particular
chassis
D. DSP resources are required for TDM to IP calls
Answer: B, D

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NO.3 A customer has asked if the Communication Server (CS) 1000 Rls, 7.0 system can
prowde Executive
users with the ability to selectively drop people that have been added to a conference Based
on the
print-outs and assuming the CSD Key has been programmed and the Class of Service
assigned is CDCA
which capabilities are current available to the user of extension 2006?
A. The user can not see the conference display count or selectively disconnect callers
B. The user can see the conferee display count and can selectively disconnect callers
C. The user can see the conferee display count but can not selectively disconnect callers
D. The user cannot see the conferee display count but can selectively disconnect callers
Answer: B

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NO.4 A customer is preparing to install software on the CPMG Server and would like to
display the boot
sequence on the system terminal for the BIOS ROM, and Operating System Which port on
the CPMG
services this information?
A. Frontface TTY Port 2
B. Frontface TTY Port 1
C. Backplane 3-port connection TTY Port 0
D. Frontface Embedded LAN (ELAN) port0
Answer: B

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NO.5 A customer has deployed a Communication Server (CS) 1000 Ris.7.0 system at their
site, and have
asked that a swap using the using the Element Manager Pones tool on the two telephone
sets shown in
the print-out be performed What should the customer be told regarding this request?
A. These two telephones cannot be swapped because they do not have compatible TN types
B. These two telephones can be swapped because they are both assigned to TGAR 1
C. These two telephones can be swapped because they both have the same VCE Class of
service
D. These two telephones can not be swapped because they are not in the same Call Pickup
group
Answer: A

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NO.6 A Customer has deployed a Communication Server000 Rls. 7.0 system at their site
Their states
department is expanding and has asked that five new telephones be added with the same
capabilities as
the existing telephones in the department Which programming command should be used to
complete this
task?
A. Move to DN
B. Move form TN
C. Copy from DN
D. Copy from TN
Answer: D

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NO.7 A customer purchased a new Communication Server 1000E SA system with five media
gateways which
include MG 1: CPMG (Call Server, Signaling Server, Media Gateway Controller) MG2: Media
Gateway
Controller MG3: Media Gateway Controller MG4: Media Gateway Controller MG5: Media
Gateway
Controller Which statement is true regarding the configuration of Media Gateway 1.?
A. The Call Server and Media Gateway share the same ELAN IP address
B. The Call Server, Signaling Server, and Media Gateway share the same ELAN IP address.
C. The Call Server and Media Gateway have different IP addresses
D. The call Server, Signaling Server, and Media Gateway have different IP addresses
Answer: C

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NO.8 A technician is upgrading an exiting option 11C Rls. 5.5 system to a Communication
Server (CS) 1000E
Rls. 7.0 standard Availability with a single Media Gateway 1000E chasses . A CPMG, Co-
Resident Server
card is being deployed during the upgrade. This is a stand-alone system that is not part of a
larger
network so the CPMG will act as its own Primary Security Server Which supplication
deployment
combination will be deployed on the CPMG server for this customer?
A. CS+SS+EM
B. CS+SS+SIPL
C. CS+SS
D. CS+SS+NRS
Answer: A

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NO.1 A technician is installing Avaya Aura Viewer on a large customer site with 500 recording channels. The
customer has an existing SQL database that they want to use.
What would be the correct option for this?
A. Put the database and Viewer on the same server.
B. Put the Viewer on a separate server.
C. Put the Avaya Contact Recording Master (with no IP recording), the TDM Recorder, the database and
the Viewer on the same server.
D. Put the database, the Viewer, and the Avaya Aura Archive on the same server.
Answer: B

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NO.2 A technician has configured one Avaya Aura Contact Recording (Avaya CR) system to be used only 1
Avaya Aura Quality Monitoring (Avaya QM). Everything has been configured under the "Operation/Quality
Monitoring" tab in the Avaya CR administration window, and the "link to Quality" shows UP on the
"Recorder Status/Server" window. After a few calls are made, it is discovered that no calls are being
recorded correctly.
What are two possible reasons for this? (Choose two.)
A. The field "Can he Service Observed" is set to "N" for the Class of Restriction (COR) assigned the
recorder ports. The field "Can be a Service Observer" is set to "N" for the COR assigned to the extension
b-ordered.
B. The field "Can be Service Observed" is set to "N" for the COR for the agent logged in on the extension
being recorded.
C. The field "Can be a Service Observer" is set to "N" for the COR assigned to the recorder ports.
D. The field "Can be Service Observed" Is set to "N" for the COR assigned to the extension being
recorded.
Answer: C,D

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NO.3 A technician has successfully installed the Avaya Aura Quality Monitoring (Avaya QM) software on a
client site, and needs to configure the Software.
What needs to be configured at level1?
A. Switches
B. DataConnections
C. Servers
D. Sites
Answer: D

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NO.4 A technician has just installed an Aura Contact Recording (Avaya CR) system that uses Station Bulk
Recording, the customer has provided the list of extensions, login IDs and skills that need to be recorded,
and the technician wants to try one first to validate the configuration.
Which statement describes how to verify that the system is configured correctly.?
A. Add one of the agent login IDs in the table "Station to be Recorder" under "Operation/Station Bulk|
Recording". Then verify from Recorder Status/Ports that one the recorder ports has been assigned to the
extension where the agent is logged in, and that the state shows "Connected".
B. Add one of the extensions in the table "Station to be Recorder"under Operation/Station Bulk
Recording". Then verify from Recorder Status/Ports that one of the recorder ports has been assigned to
the extension, and that the state shows "Connected".
C. No extensions in the system need to be configured as they will automatically be picked up by the
system, once the field "Filter Calls by VDN and/or Skill Hunt Group" under Operation/ Station Bulk
Recording" has been populated with the skills provided.
D. Add one of the extensions in the table "Station to be Recorder" under "Operation/Station Bulk
Recording". Then verify from Recorder Status/Ports that one of the recorder ports has been assigned to
the extension, and that the state shows "Idle".
Answer: B

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NO.5 A technician has finished installing an Avaya Aura Archive system that has been added to an existing
solution, consisting of three Avaya Aura Contact Recording (Avaya CR) servers and one Avaya Aura
Viewer system.
Before starting the Archive, what can be done to ensure that calls can be archived?
A. fromAuraarchive server, ping each of the Avaya CR servers by means of the name configured in the
"Machine Name fieldinthe"Capture Platform Information" window inside the Viewer application.
B. FromArchiveserver, ping each Avaya CR servers by means of theirIp-addresses.
C. Check that the EWareCalls database was created during archive installation.
D. Verify from the "Recorder Status/Server" window on the AvayaCR thatthe "Link to Viewer" field is
showing "UP".
Answer: A

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NO.6 A technician has installed a now Avaya Aura Viewer server and configured It to store data coming from
five different Avaya Aura Contact Recording (Avaya CR) systems. The technician has created just a query
for testing functionality and is able to retrieve calls and play them. The customer was called for
information but they notice that there are no calls associated to one of the Avaya CRs (name ver2).
What are two possible causes of this problem? (Choose two.)
A. The query has not been released to Server2.
B. Server2 is a standby recorder for one of the other Avaya CRs, so it did not record any calls ' time
intervals the query was fun.
C. Server2 was not included as a "Capture Platform" into the Viewer Administration page.
D. Grant rights were not granted to the customer for Server2.
E. Server2 was not included as a "Location" in the Viewer Administration page.
Answer: A,C

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NO.7 You have just installed one Avaya Aura viewer system and have made some test calls that appear to
have been recorded successfully by the Avaya Aura Contact Recoding (Avaya CR) system. While being
recorded, one of the test calls was put on and then taken of hold. When you run a query using Avaya CR
Search and replay
you expect to __________ and when you run a query from Viewer, in the Viewer
query Results Windows you expect to _______ for the same call.
A. see two segments which can be connected by means of Universal Call ID (UCID) and you will haveto
listen to two audio files; see only one segment and you will hear only one audio file playing the whole
conversation
B. see two segments which can be connected by means of UCID and you will have to listen to two audio
files; see two segments and you will hear two audio files playing
C. see one segment and you will hear one audio file that stops playing right after the call has b-put on hold;
see only one segment and you will hear only one audio file playing the whole conversation
D. see two segments which can be connected by means of UCID and you will have to listen to two audio
files; see only one segment and you will hear only one audio file stopping right after the call has been put
on hold
Answer: A

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NO.8 A technician has successfully installed the Avaya Aura Quality Monitoring (Avaya QM) software on a
client site, and needs to configure the software. The Avaya QM solution is being deployed as a single
server solution. As part of the configuration the Voice Cards must be specified.
Which kind of voice card should be created?
A. Dialogic D/240JCT
B. Dialogic D/82JCT
C. VR1000
D. Dialogic DSE DL-300x
Answer: B

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133-S-713.4 (Avaya Proactive Contact Solutions Implementation Exam (beta)) Free Demo Download: http://www.it-tests.com/133-s-713.4.html

NO.1 A supervisor reports that the data in Internet Monitor is only updating every two minutes. The
supervisor requests the update time be changed to every 30 seconds. Which configuration field in
master.cfg must be changed?
A.IMONDISPLAY
B.SURFREFRESH
C.IMONREFRESH
D.AUTORELPOLLTIME
Answer:C

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NO.2 Which voicemsg.cfg setup is correct to use on an Avaya Proactive Contact with CTI?
A.23:pf_msg1:41031:Female:Outbound:Voice:pf_msg1
B.14:41039:mwait1:Male:Outbound:Voice:mwait1
C.41017:19:infwait3:Female:Inbound:Voice:41017
D.189:virt1m:Male:Virtual:Voice:41026
Answer:A

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NO.3 Which parameter heading is correct to use in the opmon.cfg file for Avaya Proactive Contact with CTI?
A.DIALBACK
B.DIALIN
C.SOFTDIAL
D.DEDHEAD
Answer:C

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NO.4 You are configuring a Proactive Contact 4.X solution for your customer. They do not use the same result
codes that the dialer uses. They use a short four-character description. Which Supervisor function should
you use to ensure that your customer's host will understand the Avaya completion codes?
A.translate
B.merge
C.fill
D.format
Answer:A

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NO.5 Where are greetings, such as the pre-recorded messages an agent hears when they log in or the
messages played to a customer during a virtual job, stored in a Proactive Contact with CTI solution?
A.Avaya CM
B.AES Server
C.Proactive Contact CPU
D.Proactive Contact Digital Switch
Answer:A

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NO.6 Which Avaya software is used to provide consolidated reporting with Avaya Proactive Contact 4.X and
other Avaya communication solutions?
A.CMS
B.WebLM
C.Avaya IQ
D.Analyst
Answer:C

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NO.7 To track information being sent between the agent interface and the Avaya Proactive Contact 4.X
server, which file should be accessed on the client side to verify what is happening?
A.Moagent32.log
B.Moagent32.dll
C.PCagent32.log
D..log
Answer:A

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NO.8 Which Avaya CM circuit pack is necessary if the customer expects to do predictive dialing on Proactive
Contact with CTI?
A.TN744 Call classifier
B.TN2602 Media interface
C.TN799 C-LAN
D.TN464 DS1 Interface
Answer:A

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