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Exam Code: HP2-Q01
Exam Name: HP (Servicing HP Desktops, Workstations, and Notebooks)

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NO.1 .What tool do you use to test ESD equipment?
A. volt meter
B. osciloscope
C. ohm meter
D. amp meter
Answer: C

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NO.2 .After creating an OS Restore CD with Backup and Recovery Manager, you are unable to create an
OS Restore ISO image
A. The OS must be validated and regenerated by calling HP
B. Once a set of Recovery Media iscreated, the OS vendor must provide an ISO code
C. Once a set of Recovery Media is created, you can no longer create ISO image
D. The OS must be validated and regenerated on HP web site
Answer: C

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NO.3 .Which devices can be used in the external USB port? (Select two)
A. PCI card
B. monitor
C. CD/DVD
D. hard disk
Answer: C,D

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NO.4 .You are performing a service call to replace a failed hard disk drive in a factory. Water form the
factory's manufacturing process has cover the hard disk drive. How does this environmental condition
affect the system warranty?
A. The warranty does not cover damage due to environmental conditions
B. An accidental damage warranty must be purchase after damage occurs
C. The warranty is unaffected by environmental issues
D. Environmental issues void warranty of diskette drives, mice and keyboards only
Answer: A

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NO.5 .Your customer is having problems after installing memory in their computer. What should they do?
A. DPS test
B. Event Viewer
C. Device Manager
D. Task Manager
Answer: A

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NO.6 .Windows XP computer stops responding during startup. How could you isolate the cause with
minimal impact to the customer?
A. Replace the hard drive
B. Restore the factory image
C. Examine the win.ini file
D. Enable boot logging
Answer: D

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NO.7 .Your customer is experiencing intermittent lockups on a computer kept inside. What is most likely
cause?
A. vibration
B. temperature
C. ESD
D. altitude
Answer: B

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NO.8 .What can you do with a MultiBay hard disk drive?
A. Increase the size of the existing hard disk drive
B. Attach a SCSI drive
C. Install an additional hard disk drive
D. Daisy chain multiple hard disk drives
Answer: C

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NO.9 .Your customer complains about a short battery life on their notebook. What do you do first?
A. Fully drain and charge the battery
B. Tell them to use power only
C. Replace the battery
D. Order a high capacity battery
Answer: A

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NO.10 .Your customer's computer reboots with no warning. What should you try first to help isolate this?
(Select two)
A. Replace the system board and test
B. Remove any third party hardware
C. Check system event log
D. Restore the unit and reinstall
Answer: B,C

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NO.11 .When a processor display a temperature warning, what do you do first?
A. Replace the cache
B. Reseat the processor
C. Check the environment
D. Install a new processor fan
Answer: C

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NO.12 .Where can the embedded SATA RAID be configured on desktops and workstations?
A. with controller configuration software
B. in the embedded controller BIOS
C. in the system BIOS
D. F12 RAID configuration
Answer: C

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NO.13 .What is the primary benefit of HP 3D DriveGuard?
A. it protects hard drive from moisture damage
B. it detects sudden motion and temporarily stops hard disk
C. it encrypts the hard disk drive data
D. it enhances Windows Aero security performance
Answer: B

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NO.14 .Prior to creating a set of recovery disks, using the HP Backup and Recovery Manager, a customer's.
A. The new hard drive will come with the OS already installed
B. HP can provide a set of recovery disks
C. Use the recovery media created on another PC of the same model
D. Use the recover OS option within the BIOS
Answer: B,C

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NO.15 .Your customer is trying to configure extended monitor support across two monitors and ******
A. OSD settings
B. Display BIOS
C. display proprieties
D. system BIOS
Answer: C

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NO.16 .Your customer indicates that Windows in not recognizing their MultiBay hard disk drive. What can be
done first to isolate this problem?
A. Set the MultiBay hard disk drive as a slave
B. Reinstal the factory image
C. MultiBay is not an HP supported configuration
D. Reseat the MultiBay hard disk drive
Answer: D

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NO.17 .You upgrade the BIOS to the current version. Customers logs in and discover that a specific software
application does not work.
A. Downgrade the BIOS to the previous version
B. Contact HP for a replacement system board
C. Contact HP for a replace BIOS chip
D. Upgrade the affected software application
Answer: A

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NO.18 .The operating system doesn't load. What is the first step you should take to determine if a third-party
component is related to the problem?
A. Replace the third party component
B. Remove the third party component
C. Call the third party vendor's support line
D. Update the component drivers/software
Answer: B

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NO.19 .What is an adequate ESD precaution?
A. Touch a metallic portion of the case to establish ground
B. Plug the computer into a power outlet
C. Put on a grounded wrist strap
D. Carry electronic parts in a plastic bag
Answer: C

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NO.20 .Where would you confirm a spare part number?
A. HP PartSurfer
B. device manager
C. HP parts library
D. Windows Control Panel
Answer: A

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