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Exam Code: HP2-037
Exam Name: HP (HP LaserJet Foundations)

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NO.1 You have been tasked with determining the cause of a paper jam in a laser printer. You
have determined the location of the jam. You have checked the sensor flags in the paper
path, and you have checked the condition of the rollers in the paper path. What could still
be a cause of the jam?
A. The transfer belt is dirty.
B. The toner is low.
C. The fuser is at an incorrect temperature.
D. The media being used is outside the specifications for this printer.
Answer: D

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NO.2 What type of control panel message informs you of data and print errors?
A. warning messages
B. error messages
C. critical error messages
D. service messages
Answer: B

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NO.3 The HP born-on date (Service ID) appears as a five digit number in the format YYDDD,
where YY represents the year of manufacture and DDD the month and day. Using the
standard formula, what is the born-on date represented by 11280?
A. December 30, 1991
B. January 28, 2001
C. October 10,2001
D. December 30, 1996
Answer: C

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NO.4 Test has a LaserJet 4345 MFP printer, and wants to configure the 'Send To
Folder' option. He has an expired version of Digital Sending Software. How can the
customer configure the 'Send To Folder' option?
A. the printer driver
B. EWS (Embedded Web Server)
C. WJA (Web Jet Administrator)
D. the control panel
Answer: C

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NO.5 What is one possible cause of consistently smeared print output?
A. paper moisture content too high
B. paper moisture content too low
C. paper finish too smooth or basis weight too heavy
D. paper finish too rough or basis weight too light
Answer: C

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NO.6 Test has purchased a < memory DIMM to upgrade a Color LaserJet 4600
printer. The printer gives a 53.10.xx error after the memory is upgraded to the printer.
What needs to be done to resolve the issue?
A. upgrade is not possible
B. the printer memory slot is faulty, the formatter needs replacement
C. the memory has been installed in the wrong slot, memory will need to reinstalled
properly
D. the memory doesn't meet HP standard, different memory will need to be purchased
Answer: D

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NO.7 You are troubleshooting a non-functional printer and have identified and analyzed all
symptoms associated with the particular problem. What should your next course of action
be?
A. develop an action plan for problem resolution
B. determine and prioritize possible causes
C. narrow the symptoms to one critical area
D. identify a possible solution
Answer: B

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NO.8 Test has a LaserJet 4100 MFP, in which there was a failed hard disk drive
(HDD). The faulty 20GB HDD has been replaced with a new 40GB HDD. Now the
customer is unable to find the 'Send' option under 'Configure Device' on the control
panel. What is the issue?
A. firmware needs to be downloaded on to the HDD
B. the sending option is never available in the control panel
C. the 40GB HDD is not compatible and needs a 20GB HDD
D. the HDD is not initialized
Answer: D

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NO.9 Which printer component informs the engine controller that the paper is moving through
the printer?
A. pressure sensors
B. photosensors
C. pickup rollers
D. registration rollers
Answer: B

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NO.10 Which functions are available on a multi-function printer? Select THREE.
A. email capability
B. color separation
C. digital enhancement
D. thermal imaging
E. network printing
F. faxing
Answer: A,E,F

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