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Exam Code: TMPTE
Exam Name: TMap NEXT® Test Engineer
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Last Update: 2014-04-29

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Exam Code: MOFF
Exam Name: MOFF Microsoft Operations Framework 4.0 Foundation
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Exam Code: EX0-103
Exam Name: ISO/IEC 20000 Foundation
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NO.1 Which of the aspects listed below is included in ISO/IEC 20000?
A. customer communication
B. employee motivation
C. social responsibility
D. standard products
Answer: A

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NO.2 The Service Provider should check that the Service Management objectives and the plan are being
achieved. Which of the following items is not measured as part of this monitoring, measuring or review?
A. Customer satisfaction
B. Major non-conformities
C. Problems
D. Resource utilization
Answer: C

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NO.3 What is the objective of a Management System?
A. to define, agree, record and manage levels of services
B. to ensure that Key Performance Indicators (KPIs) are defined for all IT services
C. to ensure that new services and changes to services will be deliverable and manageable at the agreed
cost and services quality
D. to provide the policies and the framework that is needed for the effective management and
implementation of all IT services
Answer: D

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NO.4 Which service changes should be documented in change records?
A. all service changes
B. formal closure of services
C. staff recruitment
D. user training
Answer: A

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NO.5 Which statement below is not a purpose of Supplier Management procedures?
A. that business transactions between all parties are recorded
B. that information on the performance of all suppliers can be observed and acted upon
C. that it is made clear that the supplier cannot subcontract part of the delivered services to the Service
Provider
D. that the suppliers understand their obligation to the Service Provider
Answer: C

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NO.6 Which of the following is Problem Management primarily concerned with?
A. looking at Security Plans
B. looking at the cause of Incidents
C. looking at the Change Plan
D. looking at the Release Strategy
Answer: B

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NO.7 What is the added value of a service being delivered?
A. You can specifically define the service by means of a Service Level Agreement (SLA).
B. You do not have the ownership of specific costs and risks in producing the service.
C. You do not have to invest in a process to control it.
D. The outcomes have a lower total cost of ownership than when the value is produced within the
customer organization.
Answer: B

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NO.8 Which of the following tasks is assigned to each process manager?
A. channeling data to Problem Management
B. ensuring the process is running effectively and efficiently
C. following up on Incidents
D. setting up Service Level Agreements with the users
Answer: B

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Exam Code: EX0-105
Exam Name: EXIN Information Security Foundation based on ISO/IEC 27002 EX0-105
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Exam Code: EX0-103
Exam Name: EXIN ISO/IEC 20000 Foundation EX0-103
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Exam Code: EX0-102
Exam Name: EXIN Microsoft Operations Framework,MOFF EX0-102
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Exam Code: EX0-101
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NO.1 You are the owner of the courier company SpeeDelivery. You employ a few people who, while waiting to
make a delivery, can carry out other tasks. You notice, however, that they use this time to send and read
their private mail and surf the Internet. In legal terms, in which way can the use of the Internet and e-mail
facilities be best regulated?
A.Installing an application that makes certain websites no longer accessible and that filters attachments in
e-mails
B.Drafting a code of conduct for the use of the Internet and e-mail in which the rights and obligations of
both the employer and staff are set down
C.Implementing privacy regulations
D.Installing a virus scanner
Answer:B

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NO.2 You work for a large organization. You notice that you have access to confidential information that you
should not be able to access in your position. You report this security incident to the helpdesk. The
incident cycle isinitiated. What are the stages of the security incident cycle?
A.Threat, Damage, Incident, Recovery
B.Threat, Damage, Recovery, Incident
C.Threat, Incident, Damage, Recovery
D.Threat, Recovery, Incident, Damage
Answer:C

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NO.3 You work in the IT department of a medium-sized company. Confidential information has got into the
wrong hands several times. This has hurt the image of the company. You have been asked to propose
organizational security measures for laptops at your company. What is the first step that you should take?
A.Formulate a policy regarding mobile media (PDAs, laptops, smartphones, USB sticks)
B.Appoint security personnel
C.Encrypt the hard drives of laptops and USB sticks
D.Set up an access control policy
Answer:A

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NO.4 Who is authorized to change the classification of a document?
A.The author of the document
B.The administrator of the document
C.The owner of the document
D.The manager of the owner of the document
Answer:C

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NO.5 Your organization has an office with space for 25 workstations. These workstations are all fully
equipped and in use. Due to a reorganization 10 extra workstations are added, 5 of which are used for a
call centre 24 hours per day. Five workstations must always be available. What physical security
measures must be taken in order to ensure this?
A.Obtain an extra office and set up 10 workstations. You would therefore have spare equipment that can
be used to replace any non-functioning equipment.
B.Obtain an extra office and set up 10 workstations. Ensure that there are security personnel both in the
evenings and at night, so that staff can work there safely and securely.
C.Obtain an extra office and connect all 10 new workstations to an emergency power supply and UPS
(Uninterruptible Power Supply). Adjust the access control system to the working hours of the new staff.
Inform the building security personnel that work will also be carried out in the evenings and at night.
D.Obtain an extra office and provide a UPS (Uninterruptible Power Supply) for the five most important
workstations.
Answer:C

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NO.6 What physical security measure is necessary to control access to company information?
A.Air-conditioning
B.Username and password
C.The use of break-resistant glass and doors with the right locks, frames and hinges
D.Prohibiting the use of USB sticks
Answer:C

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NO.7 What is an example of a physical security measure?
A.A code of conduct that requires staff to adhere to the clear desk policy, ensuring that confidential
information is not left visibly on the desk at the end of the work day
B.An access control policy with passes that have to be worn visibly
C.The encryption of confidential information
D.Special fire extinguishers with inert gas, such as Argon
Answer:D

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NO.8 The company Midwest Insurance has taken many measures to protect its information. It uses an
Information Security Management System, the input and output of data in applications is validated,
confidential documents are sent in encrypted form and staff use tokens to access information systems.
Which of these is not a technical measure?
A.Information Security Management System
B.The use of tokens to gain access to information systems
C.Validation of input and output data in applications
D.Encryption of information
Answer:A

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NO.9 Why do organizations have an information security policy?
A.In order to demonstrate the operation of the Plan-Do-Check-Act cycle within an organization.
B.In order to ensure that staff do not break any laws.
C.In order to give direction to how information security is set up within an organization.
D.In order to ensure that everyone knows who is responsible for carrying out the backup procedures.
Answer:C

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NO.10 Why is air-conditioning placed in the server room?
A.In the server room the air has to be cooled and the heat produced by the equipment has to be extracted.
The air in the room is also dehumidified and filtered.
B.When a company wishes to cool its offices, the server room is the best place. This way, no office space
needs to be sacrificed for such a large piece of equipment.
C.It is not pleasant for the maintenance staff to have to work in a server room that is too warm.
D.Backup tapes are made from thin plastic which cannot withstand high temperatures. Therefore, if it gets
too hot in a server room, they may get damaged.
Answer:A

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Exam Code: EX0-103

Exam Name: EXIN (ISO/IEC 20000 Foundation)

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NO.1 The Service Provider should check that the Service Management objectives and the plan are being
achieved. Which of the following items is not measured as part of this monitoring, measuring or review?
A. Customer satisfaction
B. Major non-conformities
C. Problems
D. Resource utilization
Answer: C

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NO.2 What is the objective of a Management System?
A. to define, agree, record and manage levels of services
B. to ensure that Key Performance Indicators (KPIs) are defined for all IT services
C. to ensure that new services and changes to services will be deliverable and manageable at the agreed
cost and services quality
D. to provide the policies and the framework that is needed for the effective management and
implementation of all IT services
Answer: D

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NO.3 What is the added value of a service being delivered?
A. You can specifically define the service by means of a Service Level Agreement (SLA).
B. You do not have the ownership of specific costs and risks in producing the service.
C. You do not have to invest in a process to control it.
D. The outcomes have a lower total cost of ownership than when the value is produced within the
customer organization.
Answer: B

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NO.4 Which of the following must be included within the Service Management plan?
A. Configuration Item (CI) type
B. Information security controls
C. Return to normal working
D. Tools as appropriate to support the processes
Answer: D

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NO.5 Which service changes should be documented in change records?
A. all service changes
B. formal closure of services
C. staff recruitment
D. user training
Answer: A

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NO.6 Which statement below is not a purpose of Supplier Management procedures?
A. that business transactions between all parties are recorded
B. that information on the performance of all suppliers can be observed and acted upon
C. that it is made clear that the supplier cannot subcontract part of the delivered services to the Service
Provider
D. that the suppliers understand their obligation to the Service Provider
Answer: C

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NO.7 Which of the following tasks is assigned to each process manager?
A. channeling data to Problem Management
B. ensuring the process is running effectively and efficiently
C. following up on Incidents
D. setting up Service Level Agreements with the users
Answer: B

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NO.8 What is accreditation in the context of ISO/IEC 20000?
A. the determination of measurement results using defined procedures on the basis of documented
requirements
B. the evaluation of test results to verify compliance with requirements plus confirmation by the
certification body
C. the notification of approved testing and certification bodies with the relevant authority for publication
D. the official recognition by a third party of organizations involved in testing, inspection and certification
Answer: D

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NO.9 Which of the aspects listed below is included in ISO/IEC 20000?
A. customer communication
B. employee motivation
C. social responsibility
D. standard products
Answer: A

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NO.10 Which of the following is Problem Management primarily concerned with?
A. looking at Security Plans
B. looking at the cause of Incidents
C. looking at the Change Plan
D. looking at the Release Strategy
Answer: B

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