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Exam Code: TMPTE
Exam Name: TMap NEXT® Test Engineer
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TMPTE Real Dumps Total Q&A: 60 Questions and Answers
Last Update: 2014-04-29

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Exam Code: MOFF
Exam Name: MOFF Microsoft Operations Framework 4.0 Foundation
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Last Update: 2014-04-29

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Exam Code: EX0-103
Exam Name: ISO/IEC 20000 Foundation
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EX0-103 Test Questions Total Q&A: 116 Questions and Answers
Last Update: 2014-04-29

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NO.1 Which of the aspects listed below is included in ISO/IEC 20000?
A. customer communication
B. employee motivation
C. social responsibility
D. standard products
Answer: A

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NO.2 The Service Provider should check that the Service Management objectives and the plan are being
achieved. Which of the following items is not measured as part of this monitoring, measuring or review?
A. Customer satisfaction
B. Major non-conformities
C. Problems
D. Resource utilization
Answer: C

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NO.3 What is the objective of a Management System?
A. to define, agree, record and manage levels of services
B. to ensure that Key Performance Indicators (KPIs) are defined for all IT services
C. to ensure that new services and changes to services will be deliverable and manageable at the agreed
cost and services quality
D. to provide the policies and the framework that is needed for the effective management and
implementation of all IT services
Answer: D

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NO.4 Which service changes should be documented in change records?
A. all service changes
B. formal closure of services
C. staff recruitment
D. user training
Answer: A

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NO.5 Which statement below is not a purpose of Supplier Management procedures?
A. that business transactions between all parties are recorded
B. that information on the performance of all suppliers can be observed and acted upon
C. that it is made clear that the supplier cannot subcontract part of the delivered services to the Service
Provider
D. that the suppliers understand their obligation to the Service Provider
Answer: C

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NO.6 Which of the following is Problem Management primarily concerned with?
A. looking at Security Plans
B. looking at the cause of Incidents
C. looking at the Change Plan
D. looking at the Release Strategy
Answer: B

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NO.7 What is the added value of a service being delivered?
A. You can specifically define the service by means of a Service Level Agreement (SLA).
B. You do not have the ownership of specific costs and risks in producing the service.
C. You do not have to invest in a process to control it.
D. The outcomes have a lower total cost of ownership than when the value is produced within the
customer organization.
Answer: B

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NO.8 Which of the following tasks is assigned to each process manager?
A. channeling data to Problem Management
B. ensuring the process is running effectively and efficiently
C. following up on Incidents
D. setting up Service Level Agreements with the users
Answer: B

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Exam Code: MOFF
Exam Name: EXIN (MOFF Microsoft Operations Framework 4.0 Foundation)
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Total Q&A: 73 Questions and Answers
Last Update: 2013-12-08

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NO.1 Which SMF has 'Filter the problem' as a process step?
A. Customer Service
B. Service Monitoring and Control
C. Operations
D. Problem Management
Answer: D

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NO.2 Does the concept ision?identify what a project team can accomplish within its constraints Does the
concept ision?identify what a project team can accomplish within its constraints.?
A. Yes
B. No
Answer: B

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NO.3 Which Management Review evaluates IT staff performance and operational efficiency?
A. Operational Health review
B. Policy & Control review
C. Release Readiness review
D. Service Alignment review
Answer: A

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NO.4 The Change and Configuration Management SMF has a set of processes assigned to it. Which process
is the first in order?
A. Approve the change
B. Baseline the configuration
C. Classify the Change
D. Initiate the Change
Answer: B

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NO.5 What is compliance?
A. An application of risk management that ensures IT's conformance with company-specific policies,
governmental regulations and laws
B. A design that involves understanding the business requirements and defining the features that users
need to do their job
C. A plan that aligns an organization objectives into a cohesive approach to deliverservices that support
business strategyA plan that aligns an organization? objectives into a cohesive approach to deliver
services that support business strategy
D. A state that occurs when the technical and business goals of the IT organization match the goals of the
overall business
Answer: A

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NO.6 What does the Reliability SMF process flow include?
A. Assess, monitor and control risk
B. Define service requirements
C. Ensure good service
D. Maintain work instructions
Answer: B

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NO.7 Which role type investigates and resolves an underlying problem?
A. Customer Service Representative
B. Incident Resolver
C. Problem Analyst
D. Problem Manager
Answer: C

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NO.8 Performing IT accounting is part of which SMF?
A. Business/IT Alignment SMF
B. Financial Management SMF
C. Policy Management SMF
D. Reliability Management SMF
Answer: B

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NO.9 Does the Team SMF ensure that someone is ultimately accountable for the work required in the Plan
Phase?
A. Yes
B. No
Answer: A

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NO.10 What is a process within the Service Monitoring and Control SMF?
A. Continuous monitoring
B. Purge event logs
C. Service monitoring requirements
D. Static monitoring definition
Answer: A

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Exam Code: MOFF

Exam Name: EXIN (MOFF Microsoft Operations Framework 4.0 Foundation)

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NO.1 Which role type investigates and resolves an underlying problem?
A. Customer Service Representative
B. Incident Resolver
C. Problem Analyst
D. Problem Manager
Answer: C

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NO.2 What is compliance?
A. An application of risk management that ensures IT's conformance with company-specific policies,
governmental regulations and laws
B. A design that involves understanding the business requirements and defining the features that users
need to do their job
C. A plan that aligns an organization objectives into a cohesive approach to deliverservices that support
business strategyA plan that aligns an organization? objectives into a cohesive approach to deliver
services that support business strategy
D. A state that occurs when the technical and business goals of the IT organization match the goals of the
overall business
Answer: A

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NO.3 The Change and Configuration Management SMF has a set of processes assigned to it. Which process
is the first in order?
A. Approve the change
B. Baseline the configuration
C. Classify the Change
D. Initiate the Change
Answer: B

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NO.4 Does the concept ision?identify what a project team can accomplish within its constraints Does the
concept ision?identify what a project team can accomplish within its constraints.?
A. Yes
B. No
Answer: B

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NO.5 Performing IT accounting is part of which SMF?
A. Business/IT Alignment SMF
B. Financial Management SMF
C. Policy Management SMF
D. Reliability Management SMF
Answer: B

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NO.6 What is a process within the Service Monitoring and Control SMF?
A. Continuous monitoring
B. Purge event logs
C. Service monitoring requirements
D. Static monitoring definition
Answer: A

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NO.7 Which Management Review evaluates IT staff performance and operational efficiency?
A. Operational Health review
B. Policy & Control review
C. Release Readiness review
D. Service Alignment review
Answer: A

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NO.8 Which SMF has 'Filter the problem' as a process step?
A. Customer Service
B. Service Monitoring and Control
C. Operations
D. Problem Management
Answer: D

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NO.9 What does the Reliability SMF process flow include?
A. Assess, monitor and control risk
B. Define service requirements
C. Ensure good service
D. Maintain work instructions
Answer: B

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NO.10 Does the Team SMF ensure that someone is ultimately accountable for the work required in the Plan
Phase?
A. Yes
B. No
Answer: A

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